Be assigned to the agent sending the email and it will be created with 'closed' status. Hi freshdesk does show a blue customer responded flag when a customer has. They outline the specific amount of time the company has to respond and. This is quite an ancient thread but it seems there is a misunderstanding between freshdesk customers and admins. Sla which sets a deadline for when the ticket needs to be closed or resolved.
Which will say either agent responded or customer responded xx time ago .
Sla which sets a deadline for when the ticket needs to be closed or resolved. I wonder what in freshdesk differs between choosing resolved or closed. They outline the specific amount of time the company has to respond and. No response from the customer, the agent can close the ticket and it will not be . Comments to this discussion are now closed! Here is a detailed guide on the important helpdesk metrics and what you. Hi freshdesk does show a blue customer responded flag when a customer has. Sign up for freshdesk today. Is there not a way to deactivate the response sla on a ticket? How to automatically close a ticket or mark as spam based on keywords? Which will say either agent responded or customer responded xx time ago . The tiny dropdown icon next to the . Body = the ticket you replied to has been closed and is no longer available .
Which will say either agent responded or customer responded xx time ago . That takes 5 replies to close will increase your reply volume, . Body = the ticket you replied to has been closed and is no longer available . This is quite an ancient thread but it seems there is a misunderstanding between freshdesk customers and admins. They outline the specific amount of time the company has to respond and.
Be assigned to the agent sending the email and it will be created with 'closed' status.
No response from the customer, the agent can close the ticket and it will not be . That takes 5 replies to close will increase your reply volume, . They outline the specific amount of time the company has to respond and. Closing should only be allowed by the customer or using a supervisor rule. I wonder what in freshdesk differs between choosing resolved or closed. Comments to this discussion are now closed! This is quite an ancient thread but it seems there is a misunderstanding between freshdesk customers and admins. Be assigned to the agent sending the email and it will be created with 'closed' status. Which will say either agent responded or customer responded xx time ago . Sign up for freshdesk today. Hi freshdesk does show a blue customer responded flag when a customer has. Here is a detailed guide on the important helpdesk metrics and what you. The tiny dropdown icon next to the .
That takes 5 replies to close will increase your reply volume, . Body = the ticket you replied to has been closed and is no longer available . Be assigned to the agent sending the email and it will be created with 'closed' status. I wonder what in freshdesk differs between choosing resolved or closed. How to automatically close a ticket or mark as spam based on keywords?
Here is a detailed guide on the important helpdesk metrics and what you.
The tiny dropdown icon next to the . Body = the ticket you replied to has been closed and is no longer available . Hi freshdesk does show a blue customer responded flag when a customer has. This is quite an ancient thread but it seems there is a misunderstanding between freshdesk customers and admins. Sla which sets a deadline for when the ticket needs to be closed or resolved. No response from the customer, the agent can close the ticket and it will not be . Is there not a way to deactivate the response sla on a ticket? Sign up for freshdesk today. Here is a detailed guide on the important helpdesk metrics and what you. Comments to this discussion are now closed! Closing should only be allowed by the customer or using a supervisor rule. Which will say either agent responded or customer responded xx time ago . Be assigned to the agent sending the email and it will be created with 'closed' status.
Freshdesk Responded Versus Closed / Freshdesk Responded Versus Closed - Helpscout Help Desk / Here is a detailed guide on the important helpdesk metrics and what you.. Body = the ticket you replied to has been closed and is no longer available . Is there not a way to deactivate the response sla on a ticket? This is quite an ancient thread but it seems there is a misunderstanding between freshdesk customers and admins. The tiny dropdown icon next to the . Hi freshdesk does show a blue customer responded flag when a customer has.
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